The items must be then be returned in their original condition and packaging within 14 days to receive a refund. We regret that due to the nature of our products (designed to be consumed fresh), we are unable to offer refunds after 14 days. If you have changed your mind about your order, please contact us ASAP via email or telephone (+44 20 7450 0284) within 14 working days. If your delivery arrives damaged, please send us a photo of the package and broken contents, and we will arrange a credit or, if practical, a replacement. We prefer to offer credit on these rare occasions rather than use wasteful packaging on every delivery. Very occasionally, an order may arrive damaged due to courier mishandling. We use thick walled cardboard boxes and paper padding for most orders - we try to avoid plastic wherever possible but will sometimes reuse bubble wrap and biodegradable chips from goods that have been sent to us. Freshness is imperative to us, so please note we can only compile multiple orders for 10 days unless by prior arrangement. #Grapefruit radler free#Once you're ready to send, let us know by adding a note to your order or emailing us - we'll then either send you a shipping invoice, or if it's over our free shipping threshold, we'll get it on a courier. You can then add to your shipment by making more orders. Select this, complete your order and we'll set these products aside for you. Add your products to your basket, choose the Courier/Same Day/Build A Box option on the cart page, then go through to the checkout where you'll see "Save My Order for Future Shipping" in the shipping options. If you wish to buy multiple orders and get them shipped together, you can use this option. It lets you swoop in and buy those limited-edition specials while you can, then set them aside until you're ready to get the order on the road. Unfortunately we cannot hold orders for collection for longer than 7 days unless by prior arrangement. After your pick up order is placed, we will be in touch to let you know when your order is ready to collect - most orders will be coming over from our warehouse, so we will let you know when your order is ready to collect. Local customers can choose to collect from our shops - you'll find the Pick Up tab on the Delivery page in the check out. Costs are automatically calculated based on distance and time of day, and usually delivered within three hours. Orders received before 4:30 pm will be dispatched the same day orders received after that will be dispatched the following week day. This premium across-town service is available for London-based customers who need their order ASAP. Same Day Delivery (weekdays, London only): Any questions regarding your delivery, please get in touch. DHL will provide you with tracking information and options should you need to rearrange delivery. The vast majority of priority service orders are received the following working weekday but please allow up to 3 working days in the event of an unexpected delay with the courier service. Orders placed at weekends will be dispatched on the next working day. Orders placed before 12pm Mon-Fri will be dispatched on the same day. We regret that we cannot deliver internationally or to Northern Ireland. We can deliver to the Scottish Highlands for £20.95 (our courier charges a higher rate for these regions). For London deliveries, we use our carbon-neutral courier partner Packfleet, and for deliveries outside of London we use DHL, as we believe they offer the best, most reliable service. We subsidise all shipping costs to keep the price as low as possible, but it may still work out slightly more expensive than some other courier services – however, it offers your purchases the best chance of arriving in one piece! We charge a standard shipping fee of £4.95 or £7.95, depending on the size and weight of your order, for orders to the UK mainland. NEW! - SE18, SE12, SE25, SE9, BR1, BR3, SW4, SW8, SW16Īll orders over £75 have free priority shipping (UK Mainland only, excluding Scottish Highlands, Islands and Northern Ireland). For more information, please read our blog. We're continuing to add new postcodes according to demand. Postcodes that qualify for local delivery include those close to our Peckham Rye/East Dulwich shop: SE1, SE5, SE6, SE11, SE15, SE17, SE19, SE20, SE21, SE22, SE23, SE24, SE26, SE27, SW2 and SW9 and those close to our Deptford shop: SE3, SE4, SE6, SE7, SE8, SE10, SE13, SE14 and SE16. We hand-deliver all of our local orders in our 100% electric, zero emissions van! If your postcode is within our delivery areas, this option will be shown at the checkout. This delivery option is free for online orders of £40 and over for customers in postcodes closest to our Peckham and Deptford shops (see below).
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |